Best Practices in Patient Experience
Leadership Rounds
Leadership Rounds at KFMC provide a strong commitment to a culture of healthcare that encourages direct interaction between caregivers at all levels of the organization.
Voice of customer
Voice of customer programs are collection of projects that measure patient experience and empower patients and families to take an active role in improving the patient experience at KFMC and provides real-time feedback and creative solutions to specific challenges.
Patient & Family Advisory Council
The PFAC is dedicated to enhancing the quality and success of patient care by providing ongoing insight into actual patient and family experiences, fostering an atmosphere and utilizing approaches that encourage and enable collaboration among all parties, and working to imbed patient- and family-centered care into hospital policies, procedures and programs.
Council Responsibilities
Identify:
| Identify existing best practices in patient- and family-centered care, including both those within KFMC and those from other sources, and share those across KFMC.
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Advise:
| Work in an advisory role to enhance patient- and family-centered care initiatives at KFMC by collaborating with existing hospital committees.
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Support:
| Support staff and KFMC leadership in patient-and family-centered activities and initiatives. Act as a sounding board for implementation of new programs and existing programs across the hospital. |
Participate:
| Provide patient/family member representation to improve healthcare services.
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Represent:
| Represent patient and family perspectives about the healthcare experience at KFMC and make recommendations for improvement.
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Educate:
| Collaborate with KFMC staff to facilitate patient and family access to information. Influence and participate in KFMC`s staff orientation, patient/family education, and discharge/transition planning.
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Evaluate:
| Evaluate the role of the PFAC in improving outcomes for patients and their families while at KFMC.
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