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KFMC / Home / Media Center / . / "King Fahd Medical City" Launches "Rate Us" Service to Improve Patient Experience

Dr. Mahmoud bin Abdul Jabbar Al Yamany, the Chief Executive Director of King Fahd Medical City, launched yesterday the electronic service “Rate Us" for patients in the Outpatient Clinics building, which aims to enable the patient to assess the effectivene

8/23/2017 2:00 PM

 

 

Dr. Mahmoud bin Abdul Jabbar Al Yamany, the Chief Executive Director of King Fahd Medical City, launched yesterday the electronic service "Rate Us" for patients in the Outpatient Clinics building, which aims to enable the patient to assess the effectiveness of the healthcare provider's communication with his/ her patients.

This service launched by the Executive Administration of Patient Experience, is based on the direct assessment of the patient upon completion of the treatment service either by the devices located on each floor of the Outpatient Clinics or by iKFMC application where the patient receives a mobile message (including the application link) asks him to carry out the evaluation.

Dr. Al Yamany stressed the city's interest in utilizing modern technologies and communicate their remarks on the medical service to the officer in charge directly and confirming completion of which to develop the health care, pointing out that the performance measure of the health facility lies in the patients satisfaction of the medical services provided and the improvement of the treatment experience.