King Fahad Medical City (KFMC) has launched "Tell Us" System on "IKFMC" application and KFMC website, with the aim of helping patients to make complaints or notes on the services provided. This new service is one of the branches of the Patient Voice program, which includes regular visits to the patients by the leadership, establishing an advisory board for patients and their families, and meeting with patients directly through television circuit. This program, in all its details, contributes to providing a safe health care and applying KFMC's policy in specialized services.
The program provides an electronic service, after registering the data of the medical file, through logging in to patient services in the application and then writing a message, where a text message would be sent to his/her mobile phone to accept the message and proceed using a number sent from the system. In addition, the system provides the E-follow up service to the case, starting from writing the message to resolving the complaint or the note.
Dr. Mahmoud A. Al Yamany, KFMC Chief Executive Officer, has stressed on KFMC's concern to provide modern technologies to patients and delivering their notes on the medical services to the officials directly in order to be fully addressed; thus developing the provided health care. He also pointed out that the performance of the health facility is measured by patients' satisfaction with the medical service.
Al Yamany added: "KFMC provides specialized health services at all levels to diagnose and treat chronic and complex diseases, whether directly or by referral from all hospitals and other health facilities in the Kingdom in accordance with its clinical and therapeutic capacity. He also stated that the patient is the first concern in working, training and rehabilitation."
The Patient Voice program is a pioneering initiative launched by the KFMC in the context of health care development, achieving patient satisfaction, and opening a direct communication channel among the managers and officials of the city and patients and their families, allowing them to communicate their comments and submit their complaints, and ensuring that their suggestions will be considered and translated into applicable policies if they are useful for the patients.