Best Health Call Center in the Middle East
King Fahd Medical City, represented by Patients' Information Center, has been awarded the prize of 2010 Best Health Call Center in the Middle East at the annual ceremony held by INSIGTS lately in Dubai with the presence of Executive Directors and employees of call centers of some leading companies.
INSIGHTS, which is specialized in call centers' services, is internationally accredited in the Middle East and has a 14-year experience in the region. It also provides certified training courses.
Mr. Jumah AlAnazi, Associate Executive Director of Patients' Affairs, stated that the award represents an achievement of King Fahd Medical City and an indicator of its commitment to apply world standards in health information systems.
The integral system of health work starts by the management and provision of health information at each care point, optimal use of beds, provision of services & support to the patient on all aspects, management and scheduling of clinics and its distribution to harmonize the time of the services' provider as well as the patient; he added.
Engineer Muna Muhammed Almajid, Director of Health Information Management Administration, underlined that Patients' Information Center at King Fahd Medical City had been the subject of evaluation by call centers' experts to measure the practical and strategic aspects of profession work. KFMC's nomination was made after reviewing how the strategy of the call center is linked to the organization in addition to the center's achievement in cutting the expenses of the organization and the client as well. Almajid added that the award panel visited Patients' Information Center to get acquainted with electronic communications methods and services provided to patients and reviewed statistical reports issued by the center which are subject to performance and quality standards.
Through this award, INSIGHTS aims to improve call centers' performance and serve customers' service in the Middle East region. This award is part of recognition of organizations' excellent efforts to improve call center's performance and customers' service. INSIGHTS annual prizes are also awarded to the best call centers in the Middle East at the level of banks, communications companies, health sector and other sectors with communication centers providing services to the public.
Patients' Information Center was set up in 2008 and provides services which are based on patients' and visitors' needs without need for their presence regardless of the area where they reside through automatic interaction as well as the possibility to communicate with a set of specialized employees to obtain available administrative services. It receives visitors from various regions of KSA. Such service has helped to save time, efforts and costs for visitors, especially from outside Riyadh, More than 200,000 telephone calls were received during 2009 using the free number 8001277000 and from abroad 0096612889999 Ext: 2700.